Delivery
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Delivery (Domestic) |
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| We aim to deliver all orders within 2 to 5 working days of them being placed, subject to stock availability, and provided there is no preferred delivery date that would otherwise exceed this. When an order contains one or more items only available for pre-order, your order will not be dispatched until the latest release date – regardless of any preferred delivery date you may have chosen. To request a preferred delivery date via the website, please do so when prompted during the checkout process. This will be in the form of a calendar allowing you to select the date preferred. Dispatch and delivery dates are for guidance purposes only – whilst we will always try our utmost to meet them, please be aware that they are not a guarantee. Please note that preferred delivery date requests made in an improper manner (e.g. in the form of notes appended to your order) are not guaranteed to be acknowledged. An email notifying you of an order's dispatch will be sent to the email address used to register the account with which you placed your order. Consignment and tracking numbers relating to your order will be provided only if they are available at the time of dispatch. Please note that tracking information will only be available once your order has been collected by the courier contracted to deliver the order, and its collection being registered within their network. Please allow at least 8 hours for tracking information (and updates thereafter) to be made available. Orders are dispatched on a 24 to 48-hour service; either tracked or untracked depending on the contents of the order. Please note the terms and conditions of the relevant courier apply regarding your delivery (e.g. number of delivery attempts made, estimated delivery times). A signature will not usually be required to accept the delivery of an order, however this may differ on a case-by-case basis. In order to give your order the best chance of getting to you, we highly recommend adding delivery instructions, which will be prompted during checkout if placing the order via the website. An example would be to instruct the courier of a suitable place to leave your parcel if you are unavailable at the time delivery is made. Your order will be dispatched for delivery to the address provided during checkout, with any amendments that we have confirmed in writing to have been made. Orders dispatched to an incorrect address as a result of an input error on your part may not be refundable, and a replacement may be charged at full price. An alternative delivery address (e.g. a neighbour) must be located on the same street or otherwise considered within the immediate vicinity (at the discretion of the courier) of the delivery address used at the time of dispatch. Any additional fees incurred (e.g. redirection or uplift costs) will be passed on to you at your own cost. Dispatch days offered range Monday to Friday. Delivery days offered range Tuesday to Saturday. Saturday delivery may incur an additional charge. During peak periods there may be notifications present on the website that override advertised dispatch and delivery dates. With limited exceptions, we require that all delivery addresses provided are located within the territory of the United Kingdom of Great Britain and Northern Ireland (UK). Delivery is also available to the following crown dependencies at no extra charge: Bailiwick of Guernsey Bailiwick of Jersey Isle of Man Please note that due to these restrictions we may be unable to deliver to addresses that require a British Forces Post Office (BFPO) code – depending on their destination. We may sometimes include ice packs to help maintain a cool temperature within the parcel of your order depending on weather conditions, but this is not a guarantee. Please refer to the terms and conditions of the courier handling your parcel for additional terms and conditions that may apply. Shipping Costs: UK - £2.95 for orders below £20. Orders of £20+ are Free Shipping* subject to change and removal at the discretion of The Chuckling Cheese Company |
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Delivery (International) |
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